A Key Performance Indicators a Framework for Higher Education Institutions
Abstract
Higher education is a main factor in the competitiveness of nations
and rises the competition and innovation in the internal markets. In order to
achieve their goals HEIs need strategic planning and do need to successfully
track their progress towards the set goals. This means that we need metrics
which should measure the organizational performance at the institutional level
and be used inside the organization to support the strategic process. The aim of
the article is to suggest a framework for the evaluation of the HEI performance
using the key performance indicators concept.
References
at: www.tfhe.net/resources/satryo_soemantri_brodjonegoro2.htm (accessed 27 February
2009).
2. Cameron, K. Measuring Organizational Effectiveness in Institutions of Higher
Education. Administrative Science Quarterly, Vol. 23, No. 4 (Dec., 1978), pp. 604-632.
3. Chan, A.P.C. and Chan, A.P.L. (2004), “Key performance indicators for
measuring construction success”, Benchmarking: An International Journal, Vol. 11 No. 2,
pp. 203-21.
4. Chauhan, C.P.S. (2008), “Higher education: current status and future
possibilities in Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, and Sri
Lanka”, Analytical Reports in International Education, Vol. 2 No. 1, pp. 29-48.
5. Creech, J.D. (2000), Linking Higher Education Performance Indicators to
Goals, Southern Regional Education Board, Atlanta, GA.
6. Georgiadou, E. The role of Key Performance Indicators in Higher Education
Quality Enhancement. Quality Assurance in Higher Education Proceedings, 2012.
7. Kennedy, C. Higher Education Key Performance Indicators. SAP Community
Network, 2010. http://wiki.scn.sap.com/wiki/x/8Q8oCw
8. Matthews, J. Assessing Organizational Effectiveness: The Role of
Performance Measures. The Library Quarterly: Information, Community, Policy , Vol. 81,
No. 1 (January 2011) , pp. 83-110.
9. Ministers responsible for Higher Education in the countries participating in
the Bologna Process, Leuven/Louvain-la-Neuve Communiqué, April 2009
http://www.ond.vlaanderen.be/hogeronderwijs/bologna .
10. Mouritsen, J., Larsen, H.T. and Bukh, P. (2005), “Dealing with the knowledge
economy: intellectual capital versus balanced scorecard”, Journal of Intellectual Capital,
Vol. 6 No. 1, pp. 8-27.
11. Performance Indicators in Higher Education in the UK. Higher Education
Statistics Agency. 2013.
http://www.hefce.ac.uk/pubs/rereports/year/2013/ukpireview/#d.en.85232
12. Phusavat, K., Suphattra Ketsarapong, Jayanthi Ranjan, Binshan Lin, (2011)
"Developing a university classification model from performance indicators", Performance
Measurement and Metrics, Vol. 12 Iss: 3, pp.183 - 213
13. Purbey, S., Mukherjee, K. and Bhar, C. (2007), “Performance measurement
system for healthcare processes”, International Journal of Productivity and Performance
Management, Vol. 56 No. 3, pp. 241-51.
14. Ramoniene, L., Marius Lanskoronskis, (2011) "Reflection of higher education
aspects in the conception of national competitiveness", Baltic Journal of Management, Vol.
6 Iss: 1, pp.124 - 139
15. Ramoniene, L., Marius Lanskoronskis, (2011) "Reflection of higher education
aspects in the conception of national competitiveness", Baltic Journal of Management, Vol.
6 Iss: 1, pp.124 – 139.
16. Zangoueinezhad, A., Asghar Moshabaki, (2011) "Measuring university
performance using a knowledge-based balanced scorecard", International Journal of
Productivity and Performance Management, Vol. 60 Iss: 8, pp.824 – 843
17. http://www.baldrige21.com/Baldrige_Education_Criteria.htm
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
By submitting a paper for publishing the authors hereby comply with the following provisions: 1. The authors retain the copyrights and only give the journal the right for first publication while licensing the work under Creative Commons Attribution License, which grants permissions to others to share the contribution citing this journal as first publication of the text. 2. The authors may enter separate, additional contractual relations for non-exclusive distribution of the published version of the work in this journal (e.g. to upload it in an institutional depository, or to be published in a book), given that they cite the first publication in this journal. 3. The authors are allowed and are encouraged to publish their works online (e.g. to upload it in an institutional depository, personal websites, social networks, etc.) before, during, and after the submission of the paper here, because this may lead to productive exchange, as well as earlier and larger referencing of the published works (see The Effect of Open Access).
